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Terns and Conditions

We want you to find using and buying from this site easy and satisfactory. We need to let you know the terms and conditions you are accepting, simply by using or purchasing from this website.

When you order any product from this site, or simply access the website, please be aware that you are agreeing to all the terms and conditions we've described below. Please read them, so you're fully informed.

Pricing:

We reserve the right to change our prices at any time, the price you pay however will be the price displayed on our site at the time of your order.

Age limit for using this website

If you are under 18 years of age, please do not place an order with us. We will be pleased to take an order from your parent or guardian.

Import taxes and duties

Products are shipped out of Hong Kong so your country considers them import goods and it may charge you import duties depending on the type of products and their value.

Watchesgate charges you only the cost of the products you order and their shipping. As local laws, systems, codes and practices vary widely among countries, we are unable to collect any taxes or duties that your local authorities may impose upon you. This is the buyer's responsibility.

If you are familiar with your local regulations, however, we will be glad to follow your instructions concerning labeling, packaging, and invoicing, to aid customs processing and appropriate tax assessments of your packages. Just leave these instructions in the comment box on your order so that our staff can follow them.


Complaints:

Customer Service is our number one priority and we take your comments very seriously, if you have had a problem with us or service that you do not find acceptable please ring or email us immediately, we thank you for your time taken to notify us of any issues with our service. If you wish to write to us please do so at the address below:

Mailing address:

#B696, G/F, No.95 Container Road, Kwai Fong, N.T. H.K.

Disclaimer Notice

We are not responsible for wrong addresses. Shipping and Handling charges cover much more than postage costs. It mostly includes the quality control overhead, order processing operations and packaging materials.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in How to Cancel an Order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions

Privacy Info

We do not sell, rent, provide any customer information such as email addresses, home addresses, credit card information to any third party. The information you submit is used for processing orders and collecting aggregate info (ie, top selling products)

Privacy Notice

Watchesgate has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices.

  • IP address & Cookies

  • We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

    Our site also uses cookies to keep track of your shopping cart. We use cookies to deliver content specific to your interests.

  • Contact Information

  • Our site's registration form requires users to give us contact information (like their name and email address) and demographic information (like their zip code, age, or income level). We use customers' contact information to send our site visitors and buyers information about our company and promotional materials from some of our partners. The customers' contact information is also used for contact with them in future when necessary. However, we will not share the information with third parties without your consent unless the disclosure is necessary for

    (1) compliance with the law and regulations or instruction by the legal authorities
    (2) protection of our property and commercial rights
    (3) prevention of misuse and unauthorised use of our websites
    (4) protection of the personal safety or property of our customers and the public

  • Customer Relationship Management Data

  • Demographic and profile data is collected at our website. We use such data to customize and improve our visitors' navigation and shopping experience by showing them content that we think they would be interested in, and displaying the content according to their preferences.

  • Order Information and Personal Financial Information

  • Our site uses an order form for customers to request information, products, and services from us. For the fulfillment of the customers' orders and future contact with them, customers are asked to input their contact information (like their mailing and e-mail addresses) as well as personal financial information (like their account or credit card numbers).

    Watchesgate and our secure payment service providers use the latest technology to protect the customers' credit card and other personal financial information. All payment information you input is encrypted by the secure server layer (SSL) before it is sent to us or our secure payment service providers. And we will do not release it to any outside parties.

  • Opt-Out

  • If visitors and customers prefer not to be contacted by us, they may opt-out of receiving future mailing from us. They can inform us at info@watchesgate.com

     
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